Where Did
Customer Service Go?
Are you lost
in cyberspace? Trying to figure out what to click on next?
Yeah, me,
too.
Why do sites make it so hard? Is that fun for them? Do they enjoy frustrating us? YES! I think they do!
Young people have this problem too. It isn’t just us senior citizens. Why else would humanity be groping around and paying for extra help to get to the right place? Is it humorous? As a question, I’m asking, do sites enjoy this humor?
And what is
the business of AI entering my workspace? If I type a sentence, and AI finds fault
with it, AI underlines my words in red. When did we allow AI to take over our
lives?
Big woopty
do!
Oh well, the
reason for my tirade isn’t AI invading my documents. Not today, anyway.
At my husband’s
earlier suggestion this morning, I enrolled in Ancestry.com today. He received an advertisement
stating that one of their programs was on sale for $34.00.
WRONG!
That’s
another thing. Why do we receive so many emails with the intent of scamming us?
Anyway, I
digress. I clicked on Ancestry, and it
was way more than $34.00. More like
$54.00.
I’d been
wanting to investigate this site, and now that my book, Kade’s Worth, is finished, I have time. Kade’s Worth is found
here. https://www.amazon.com/Kades-Worth-G-N-Lewis/dp/B0GNJG1QS6/ref=sr_1_1?crid=GOP8TCLYRWQW&dib=eyJ2IjoiMSJ9.4f6ekZWAujUKJrDZcFgIlpcW4h87S6EMy2uMhJ0Wp7qXVT0x4zrGaJG0e0ec66AbEEjMxrI6eOrVe4Wg5pOjZ9805qlS69nhDbCoSaPHfK0J7uwE3x4h87Z8AWEA_MFCaD2pjeYe0Q1o9SF-Rayi0DhZPXUja4Gr2bSQ3EloqTdL9kboIb_WZ0jxhOY0m8jd.xYztgU6iQRtk4NyeT9EFJvYJzAgPL6_TVyx0AnyUg0E&dib_tag=se&keywords=kade%27s+worth&qid=1773783639&sprefix=%2Caps%2C167&sr=8-1
I inserted my email into the Ancestry.com site, but the site claimed I already had an account.
Well, Poopty doopty! Who knew? I don’t have a record of enrolling, but I must
have done so long ago. Maybe I forgot. Either
that, or someone else used my name. Anyway,
I requested a new password.
One came
back, and it was for my mom! Oh my! I must have used her name with my email
address, and it was too many years ago to remember.
How do I
change this account to my name? No information
on that topic. Okay, I’ll go with my mom’s name. I click on the site. After all,
we have the same DNA, and she’s the one I wish to research.
On the site, there are “free clues.” Wait? Whaaat? I paid a lot of money to subscribe to this site, and now it says, “two for free?”
Must I pay for each additional click?
I quickly
open a new window to YouTube (I’m on there as Gay N. Lewis. (By the way, I have
figured out how that site works. Sort of, anyway.)
On YouTube, I
ask for Ancestry. I found a nice guy. He gave me basic information for that
site.
He didn’t help
me at all, but he seemed knowledgeable and friendly.
So, now, I need
to call customer service and ask someone at Ancestry for help.
But customer
service is a dinosaur of the Dark Ages. It no longer exists anywhere in the world today.
Too bad. I believe a company would make
millions of dollars and do the population a favor if it restored the old
customer service.
I’ll email Ancestory.com.
Maybe. However, most sites don’t have emails. So then, what?
I’d like to find my distant Alabama relatives. They don't live in Alabama these days. They moved to Texas, but why did they pick up and go west? I don't care about family trees. I want stories and pictures, if they exist.
Stay tuned. I’ll let you know if I succeed in getting through to Ancerstry.
Sigh. I hate this. Come back, Customer Service? Make it easier on clients!
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